FREQUENTLY ASKED QUESTIONS

How do I track my order?


You will receive a dispatch confirmation email with the tracking number enclosed.




Can I place an order by phone or text (WhatsApp)?


Yes, we are able to process phone/text orders.




Can I cancel my order after it has been placed?


Your order will not be processed before you make any transfers. However, you may still cancel your order within 12 hours by contacting hello@liberty-society.com.




What if my product arrived damaged, defective or incorrect?


Please contact us at hello@liberty-society.com if you find any issues with the products.




How do I know what size is right for me?


Please check out our size guide here




Do you ship internationally?


Yes we do! We partner with FedEx to ship to most countries. Shipping is calculated per weight as small as 1 kg




Can you send a personalized note with your order when shipping a gift?


Yes! We use Pelepah (recycled banana leaves) paper and handwrite each note you'd like us to send with the order.




Is it possible to visit House of Freedom workshop in Jakarta?


Yes! You are welcome to come in for a 30-minute visit during visiting hours available on the last Friday of each month to our workshop. Please email us 1 week in advance at Hello@Liberty-society.com




I received LS product as a gift. Can I make a return?


If you received an order from Liberty Society as a gift, you can only exchange it for another size of the same design. If the size is not available, you may exchange to another design of the same or less amount. Email or text us and we will be happy to help.





Subscribe and get updates on our new collection and special promotions!

© 2020 Liberty Society. All rights reserved.